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Next: Stude's In Print
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External
Since: Feb 01, 2006
Posts: 1
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(Msg. 1) Posted: Wed Feb 01, 2006 6:35 pm
Post subject: lexus has a problem
Archived from groups: alt>autos>lexus (more info?)
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We bought a 2004 Lexus ES330 new . We looked at Avalon and Camry before
we bought. The ES330 is basically the same running gear and engine as
the Avalon and the Camry. FWD 3.3 liter 6cyl. It was updated in '04 to
3.3 liters from the previous 3.0 liters (the ES330) The car is a great
car, we have the Navigation also and it works reasonably well although
can be confusing at times.We have been very happy with the car
.....until last Sunday.....
Now the bad:
While in Las Vegas this last weekend (1-28, 1-29-06) I was driving the
car and stopped at a light. The brake pedal then slowly sunk to the
floor! Whoa! says I, this ain't right! I pumped the pedal and the brake
returned to a normal brake height. At the next light, guess what?... it
sunk to the floor again! No brakes! I pumped it again a couple of times
and the brake pedal returns to normal height. I does this 2- 3 times
again on the way back to our lodging in Las Vegas. When I parked it in
the parking space at our apt, I was able to make it go to the floor
again with very little pressure on the brake pedal.
We called Lexus of Las Vegas on Monday 1-30-06 and had them flatbed the
car to the dealer for repairs. They at first told me it was a "bubble
in the brake line and they "bled it out"...BS..there was no bubble,
there was no loss of fluid, there was no repair. They said because they
"couldn't duplicate the problem" they weren't authorized to change the
master cyl. That we should just come pick it up and drive it until it
looses it brakes again!
I said .."NO WAY!!!!" Fix it , it's under warranty and it only has
17,000 miles on it.
Well it turns out that Lexus won't let there service mgrs. make a
decision on their own, but must be able to "duplicate the problem" in
order to authorize a repair.
My position was that the brakes had failed not once on Sunday, but
several times and that anything over once was one time to many.
I asked if the service manager would put his wife in a car that had the
brake pedal go to the floor and tell her that he can't do anything
unless he actually sees the brake pedal on the floor. ( He'll be
sleeping on the couch for a while!)
I told him I wasn't willing to see the brake pedal on the floor and my
significant other on a stretcher being taken to a hospital because he
couldn't "duplicate the failure" in his shop. I asked him if he had
heard the term "intermittent failure" . He said yes, but his mantra was
: I can't replace the part unless I can "dup......Blah , Blah , Blah" .
We live in Los Angeles, the car's in Las Vegas, & so is my S.O. And
nothing is fixed, NO loan car for 3 days.
I then called the Lexus dealer in Van Nuys where we bought the car new
(Keyes Lexus in Van Nuys Ca) and asked if they could intervene. I got
the same answer: We can't do anything unless they can "Duplicate the
failure"
Then I tried to call the Lexus customer service line (1800 25-LEXUS)
and there's no answer at 4:15 pm PST. I tried it 4 times , It just
rings and rings and finally hangs up on you. ( I guess their cars only
break before 4:15 PM )
Bottom line: You may think you're getting the best, but sometimes you
don't get what you pay for.
Today is Wednesday, 2-1-06 and the car has been at Las Vegas Lexus for
3 days, no repair, NO loan car. Refusal to tow it to our home so we can
have it fixed in Los Angeles and ....A very Pi---- off customer.
A customer who when we signed the purchase contract also was given a
warranty.. and they are not living up to their obligations on the
agreement we both entered into.
So folks, like the housing market, so is the Vehicle market turning.
Customer satisfaction is slowly going out the window. I hope the
quality stays above water until Somebody out there cares enough to take
care of the customer after the sale. If not, Toyota Motors USA will be
joining GM and Ford, et al, in the slippery slide.
By the way, I was in the automotive field in the 70's and 80's and saw
the dismal products that were made in those two decades, so I left the
business. I ran an automotive service center. I still am an automotive
enthusiast and work on my own antique, classic & street rod vehicles
that embrace all of the new technology. I am not afraid of the new
technology and have a broad understanding of it including the
Computerization of the automobile.
BUT... I have a warranty. |
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External
Since: Feb 13, 2005
Posts: 157
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(Msg. 2) Posted: Wed Feb 01, 2006 7:33 pm
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: Jun 24, 2005
Posts: 12
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(Msg. 3) Posted: Wed Feb 01, 2006 7:53 pm
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Interesting. Be even more interesting to hear the dealership service
manager's version.
You are clearly misrepresenting the service guy's position. He is using his
judgment in deciding what to replace or not replace. That judgment is based
on what his shop can observe as a failure itself. This is not unusual. Very
few warranty repairs will be done of any sort unless the repair shop can
duplicate the complaint. Nothing new here.
"2sw" wrote in message
> We bought a 2004 Lexus ES330 new . We looked at Avalon and Camry before
> we bought. The ES330 is basically the same running gear and engine as
> the Avalon and the Camry. FWD 3.3 liter 6cyl. It was updated in '04 to
> 3.3 liters from the previous 3.0 liters (the ES330) The car is a great
> car, we have the Navigation also and it works reasonably well although
> can be confusing at times.We have been very happy with the car
> ....until last Sunday.....
>
> Now the bad:
> While in Las Vegas this last weekend (1-28, 1-29-06) I was driving the
> car and stopped at a light. The brake pedal then slowly sunk to the
> floor! Whoa! says I, this ain't right! I pumped the pedal and the brake
> returned to a normal brake height. At the next light, guess what?... it
> sunk to the floor again! No brakes! I pumped it again a couple of times
> and the brake pedal returns to normal height. I does this 2- 3 times
> again on the way back to our lodging in Las Vegas. When I parked it in
> the parking space at our apt, I was able to make it go to the floor
> again with very little pressure on the brake pedal.
> We called Lexus of Las Vegas on Monday 1-30-06 and had them flatbed the
> car to the dealer for repairs. They at first told me it was a "bubble
> in the brake line and they "bled it out"...BS..there was no bubble,
> there was no loss of fluid, there was no repair. They said because they
> "couldn't duplicate the problem" they weren't authorized to change the
> master cyl. That we should just come pick it up and drive it until it
> looses it brakes again!
> I said .."NO WAY!!!!" Fix it , it's under warranty and it only has
> 17,000 miles on it.
> Well it turns out that Lexus won't let there service mgrs. make a
> decision on their own, but must be able to "duplicate the problem" in
> order to authorize a repair.
> My position was that the brakes had failed not once on Sunday, but
> several times and that anything over once was one time to many.
> I asked if the service manager would put his wife in a car that had the
> brake pedal go to the floor and tell her that he can't do anything
> unless he actually sees the brake pedal on the floor. ( He'll be
> sleeping on the couch for a while!)
>
> I told him I wasn't willing to see the brake pedal on the floor and my
> significant other on a stretcher being taken to a hospital because he
> couldn't "duplicate the failure" in his shop. I asked him if he had
> heard the term "intermittent failure" . He said yes, but his mantra was
> : I can't replace the part unless I can "dup......Blah , Blah , Blah" .
>
> We live in Los Angeles, the car's in Las Vegas, & so is my S.O. And
> nothing is fixed, NO loan car for 3 days.
> I then called the Lexus dealer in Van Nuys where we bought the car new
> (Keyes Lexus in Van Nuys Ca) and asked if they could intervene. I got
> the same answer: We can't do anything unless they can "Duplicate the
> failure"
> Then I tried to call the Lexus customer service line (1800 25-LEXUS)
> and there's no answer at 4:15 pm PST. I tried it 4 times , It just
> rings and rings and finally hangs up on you. ( I guess their cars only
> break before 4:15 PM )
> Bottom line: You may think you're getting the best, but sometimes you
> don't get what you pay for.
> Today is Wednesday, 2-1-06 and the car has been at Las Vegas Lexus for
> 3 days, no repair, NO loan car. Refusal to tow it to our home so we can
> have it fixed in Los Angeles and ....A very Pi---- off customer.
> A customer who when we signed the purchase contract also was given a
> warranty.. and they are not living up to their obligations on the
> agreement we both entered into.
>
> So folks, like the housing market, so is the Vehicle market turning.
> Customer satisfaction is slowly going out the window. I hope the
> quality stays above water until Somebody out there cares enough to take
> care of the customer after the sale. If not, Toyota Motors USA will be
> joining GM and Ford, et al, in the slippery slide.
> By the way, I was in the automotive field in the 70's and 80's and saw
> the dismal products that were made in those two decades, so I left the
> business. I ran an automotive service center. I still am an automotive
> enthusiast and work on my own antique, classic & street rod vehicles
> that embrace all of the new technology. I am not afraid of the new
> technology and have a broad understanding of it including the
> Computerization of the automobile.
>
> BUT... I have a warranty.
> >> Stay informed about: lexus has a problem |
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External
Since: Jan 11, 2006
Posts: 329
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(Msg. 4) Posted: Wed Feb 01, 2006 10:16 pm
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"2sw" wrote in message
> We bought a 2004 Lexus ES330 new . We looked at Avalon and Camry before
> we bought. The ES330 is basically the same running gear and engine as
> the Avalon and the Camry. FWD 3.3 liter 6cyl. It was updated in '04 to
> 3.3 liters from the previous 3.0 liters (the ES330) The car is a great
> car, we have the Navigation also and it works reasonably well although
> can be confusing at times.We have been very happy with the car
> ....until last Sunday.....
>
> Now the bad:
> While in Las Vegas this last weekend (1-28, 1-29-06) I was driving the
> car and stopped at a light. The brake pedal then slowly sunk to the
> floor! Whoa! says I, this ain't right! I pumped the pedal and the brake
> returned to a normal brake height. At the next light, guess what?... it
> sunk to the floor again! No brakes! I pumped it again a couple of times
> and the brake pedal returns to normal height. I does this 2- 3 times
> again on the way back to our lodging in Las Vegas. When I parked it in
> the parking space at our apt, I was able to make it go to the floor
> again with very little pressure on the brake pedal.
> We called Lexus of Las Vegas on Monday 1-30-06 and had them flatbed the
> car to the dealer for repairs. They at first told me it was a "bubble
> in the brake line and they "bled it out"...BS..there was no bubble,
> there was no loss of fluid, there was no repair. They said because they
> "couldn't duplicate the problem" they weren't authorized to change the
> master cyl. That we should just come pick it up and drive it until it
> looses it brakes again!
> I said .."NO WAY!!!!" Fix it , it's under warranty and it only has
> 17,000 miles on it.
> Well it turns out that Lexus won't let there service mgrs. make a
> decision on their own, but must be able to "duplicate the problem" in
> order to authorize a repair.
> My position was that the brakes had failed not once on Sunday, but
> several times and that anything over once was one time to many.
> I asked if the service manager would put his wife in a car that had the
> brake pedal go to the floor and tell her that he can't do anything
> unless he actually sees the brake pedal on the floor. ( He'll be
> sleeping on the couch for a while!)
>
> I told him I wasn't willing to see the brake pedal on the floor and my
> significant other on a stretcher being taken to a hospital because he
> couldn't "duplicate the failure" in his shop. I asked him if he had
> heard the term "intermittent failure" . He said yes, but his mantra was
> : I can't replace the part unless I can "dup......Blah , Blah , Blah" .
>
> We live in Los Angeles, the car's in Las Vegas, & so is my S.O. And
> nothing is fixed, NO loan car for 3 days.
> I then called the Lexus dealer in Van Nuys where we bought the car new
> (Keyes Lexus in Van Nuys Ca) and asked if they could intervene. I got
> the same answer: We can't do anything unless they can "Duplicate the
> failure"
> Then I tried to call the Lexus customer service line (1800 25-LEXUS)
> and there's no answer at 4:15 pm PST. I tried it 4 times , It just
> rings and rings and finally hangs up on you. ( I guess their cars only
> break before 4:15 PM )
> Bottom line: You may think you're getting the best, but sometimes you
> don't get what you pay for.
> Today is Wednesday, 2-1-06 and the car has been at Las Vegas Lexus for
> 3 days, no repair, NO loan car. Refusal to tow it to our home so we can
> have it fixed in Los Angeles and ....A very Pi---- off customer.
> A customer who when we signed the purchase contract also was given a
> warranty.. and they are not living up to their obligations on the
> agreement we both entered into.
>
> So folks, like the housing market, so is the Vehicle market turning.
> Customer satisfaction is slowly going out the window. I hope the
> quality stays above water until Somebody out there cares enough to take
> care of the customer after the sale. If not, Toyota Motors USA will be
> joining GM and Ford, et al, in the slippery slide.
> By the way, I was in the automotive field in the 70's and 80's and saw
> the dismal products that were made in those two decades, so I left the
> business. I ran an automotive service center. I still am an automotive
> enthusiast and work on my own antique, classic & street rod vehicles
> that embrace all of the new technology. I am not afraid of the new
> technology and have a broad understanding of it including the
> Computerization of the automobile.
>
> BUT... I have a warranty.
>
Thanks to lemon laws, dealerships will not attempt to repair any condition
that they cannot observe. For example, if they replaced the master cylinder
and the condition continued, they would already have one lemon law attempt.
On the other hand, they should have questioned you very carefully and took a
long road test with you so that they can duplicate the condition.
--
Ray O
(correct punctuation to reply) >> Stay informed about: lexus has a problem |
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External
Since: Jan 21, 2005
Posts: 104
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(Msg. 5) Posted: Thu Feb 02, 2006 6:55 am
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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I wonder if Toyota would follow this practice?
Ken
"2sw" wrote in message
> We bought a 2004 Lexus ES330 new . We looked at Avalon and Camry before
> we bought. The ES330 is basically the same running gear and engine as
> the Avalon and the Camry. FWD 3.3 liter 6cyl. It was updated in '04 to
> 3.3 liters from the previous 3.0 liters (the ES330) The car is a great
> car, we have the Navigation also and it works reasonably well although
> can be confusing at times.We have been very happy with the car
> ....until last Sunday.....
>
> Now the bad:
> While in Las Vegas this last weekend (1-28, 1-29-06) I was driving the
> car and stopped at a light. The brake pedal then slowly sunk to the
> floor! Whoa! says I, this ain't right! I pumped the pedal and the brake
> returned to a normal brake height. At the next light, guess what?... it
> sunk to the floor again! No brakes! I pumped it again a couple of times
> and the brake pedal returns to normal height. I does this 2- 3 times
> again on the way back to our lodging in Las Vegas. When I parked it in
> the parking space at our apt, I was able to make it go to the floor
> again with very little pressure on the brake pedal.
> We called Lexus of Las Vegas on Monday 1-30-06 and had them flatbed the
> car to the dealer for repairs. They at first told me it was a "bubble
> in the brake line and they "bled it out"...BS..there was no bubble,
> there was no loss of fluid, there was no repair. They said because they
> "couldn't duplicate the problem" they weren't authorized to change the
> master cyl. That we should just come pick it up and drive it until it
> looses it brakes again!
> I said .."NO WAY!!!!" Fix it , it's under warranty and it only has
> 17,000 miles on it.
> Well it turns out that Lexus won't let there service mgrs. make a
> decision on their own, but must be able to "duplicate the problem" in
> order to authorize a repair.
> My position was that the brakes had failed not once on Sunday, but
> several times and that anything over once was one time to many.
> I asked if the service manager would put his wife in a car that had the
> brake pedal go to the floor and tell her that he can't do anything
> unless he actually sees the brake pedal on the floor. ( He'll be
> sleeping on the couch for a while!)
>
> I told him I wasn't willing to see the brake pedal on the floor and my
> significant other on a stretcher being taken to a hospital because he
> couldn't "duplicate the failure" in his shop. I asked him if he had
> heard the term "intermittent failure" . He said yes, but his mantra was
> : I can't replace the part unless I can "dup......Blah , Blah , Blah" .
>
> We live in Los Angeles, the car's in Las Vegas, & so is my S.O. And
> nothing is fixed, NO loan car for 3 days.
> I then called the Lexus dealer in Van Nuys where we bought the car new
> (Keyes Lexus in Van Nuys Ca) and asked if they could intervene. I got
> the same answer: We can't do anything unless they can "Duplicate the
> failure"
> Then I tried to call the Lexus customer service line (1800 25-LEXUS)
> and there's no answer at 4:15 pm PST. I tried it 4 times , It just
> rings and rings and finally hangs up on you. ( I guess their cars only
> break before 4:15 PM )
> Bottom line: You may think you're getting the best, but sometimes you
> don't get what you pay for.
> Today is Wednesday, 2-1-06 and the car has been at Las Vegas Lexus for
> 3 days, no repair, NO loan car. Refusal to tow it to our home so we can
> have it fixed in Los Angeles and ....A very Pi---- off customer.
> A customer who when we signed the purchase contract also was given a
> warranty.. and they are not living up to their obligations on the
> agreement we both entered into.
>
> So folks, like the housing market, so is the Vehicle market turning.
> Customer satisfaction is slowly going out the window. I hope the
> quality stays above water until Somebody out there cares enough to take
> care of the customer after the sale. If not, Toyota Motors USA will be
> joining GM and Ford, et al, in the slippery slide.
> By the way, I was in the automotive field in the 70's and 80's and saw
> the dismal products that were made in those two decades, so I left the
> business. I ran an automotive service center. I still am an automotive
> enthusiast and work on my own antique, classic & street rod vehicles
> that embrace all of the new technology. I am not afraid of the new
> technology and have a broad understanding of it including the
> Computerization of the automobile.
>
> BUT... I have a warranty.
> >> Stay informed about: lexus has a problem |
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External
Since: Jan 11, 2006
Posts: 329
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(Msg. 6) Posted: Thu Feb 02, 2006 11:34 am
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: May 04, 2004
Posts: 111
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(Msg. 7) Posted: Thu Feb 02, 2006 5:11 pm
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"Nad1370" wrote in
message
> Even though I agree with them on not replacing any part
> that they can't seem to find the problem on currently.
Yes, it doesn't seem reasonable to expect that the dealer should replace
a part that appears to be operating properly.
> But at least offer you a loaner car and have the technicians
> drive it for extended miles ( with your permission ) until the
> problem occurs.
That seems like a reasonable, albeit temporary, solution to this strange
problem. But what if they don't find anything wrong? >> Stay informed about: lexus has a problem |
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External
Since: Dec 08, 2003
Posts: 102
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(Msg. 8) Posted: Thu Feb 02, 2006 8:02 pm
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Brakes fail for only a couple of reasons. So lets first consider what's
possibly wrong and then sort out who's to pay for its repair.
Either the master cylinder is defective, or there's a leak in a caliper
or brake hose, or, exhaust is heating a brake line to the point of
boiling the fluid. ALL the latter can be quickly checked (lost fluid and
signs of a leak, examination of all brake lines near the exhausts) and,
if found OK, leaving the master cylinder by default. What's the big deal? >> Stay informed about: lexus has a problem |
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External
Since: Jan 24, 2004
Posts: 23
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(Msg. 9) Posted: Fri Feb 03, 2006 8:43 am
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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1998 Lexus GS. At 30K miles the car was picked up by the selling Lexus dealer for service. The
dealer was to have among other things, flush the brake fluid. Upon return I found that the brake
pedal, when hard pressed with the engine running, would go to the floor, hard enough to bind a
piece of paper between it and the floor stop. I can not say that this was not the case before the
car was returned for this service. The car was returned to the dealer at his expense on a flat
bed. The dealer stated that they found nothing wrong as this was normal. Upon further
investigation I found that the brake pedal may indeed go down to a maximum of 1/2" above the floor
when hard pressed with the auto running as per the service manual. There should never be less than
1/2" between the pedal and the stop. I set about flushing the brake system myself and was able,
after using most of a quart of Lexus fluid get the system to just meet the above spec. While we
like the car I find Lexus has a major problem with being open and truthful. We also had the cold
start noise, sounds like a rod bearing going, problem which Lexus, both multiple dealers & the US
distributer stonewalled and lied to us as to it being normal for that engine, valve lifter noise,
or being unable to duplicate. I later found that the noise may be caused by the exhaust manifolds.
Being the engine hasn't blown after 60+k miles and being above 130 mph on a few occasions I believe
that it can't be a rod problem. So much for my ranting, I suggest that you consult the Lexus
service manuals as to what are the true specifications are.
On Thu, 2 Feb 2006 11:34:53 -0600, "Ray O" wrote:
>"NJ Vike" wrote in message
>
>>I wonder if Toyota would follow this practice?
>>
>> Ken
>>
>
>Yes, Toyota does follow this practice.
*****************
Santose for PRESIDENT PLEASE Soon
While there is something left to save.
Thank You kgsAT.DeleteThis@msbx.net
To reply to this email please remove the AT
after the kgs in the reply to address as shown above. >> Stay informed about: lexus has a problem |
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External
Since: May 03, 2005
Posts: 3
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(Msg. 10) Posted: Fri Feb 03, 2006 12:55 pm
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Should have gone up and down the strip with the service mgr behind the
wheel. If they were going to go out they would if not then Yes it was
air in the line or what ever and it was fix. You did not say if you were
at the dealer when they unloaded for the flatbed or not. If the brakes
were bad when you parked the car they should still have been bad when
they unloaded the car off the flatbed.
> We bought a 2004 Lexus ES330 new . We looked at Avalon and Camry before
> we bought. The ES330 is basically the same running gear and engine as
> the Avalon and the Camry. FWD 3.3 liter 6cyl. It was updated in '04 to
> 3.3 liters from the previous 3.0 liters (the ES330) The car is a great
> car, we have the Navigation also and it works reasonably well although
> can be confusing at times.We have been very happy with the car
> ....until last Sunday.....
>
> Now the bad:
> While in Las Vegas this last weekend (1-28, 1-29-06) I was driving the
> car and stopped at a light. The brake pedal then slowly sunk to the
> floor! Whoa! says I, this ain't right! I pumped the pedal and the brake
> returned to a normal brake height. At the next light, guess what?... it
> sunk to the floor again! No brakes! I pumped it again a couple of times
> and the brake pedal returns to normal height. I does this 2- 3 times
> again on the way back to our lodging in Las Vegas. When I parked it in
> the parking space at our apt, I was able to make it go to the floor
> again with very little pressure on the brake pedal.
> We called Lexus of Las Vegas on Monday 1-30-06 and had them flatbed the
> car to the dealer for repairs. They at first told me it was a "bubble
> in the brake line and they "bled it out"...BS..there was no bubble,
> there was no loss of fluid, there was no repair. They said because they
> "couldn't duplicate the problem" they weren't authorized to change the
> master cyl. That we should just come pick it up and drive it until it
> looses it brakes again!
> I said .."NO WAY!!!!" Fix it , it's under warranty and it only has
> 17,000 miles on it.
> Well it turns out that Lexus won't let there service mgrs. make a
> decision on their own, but must be able to "duplicate the problem" in
> order to authorize a repair.
> My position was that the brakes had failed not once on Sunday, but
> several times and that anything over once was one time to many.
> I asked if the service manager would put his wife in a car that had the
> brake pedal go to the floor and tell her that he can't do anything
> unless he actually sees the brake pedal on the floor. ( He'll be
> sleeping on the couch for a while!)
>
> I told him I wasn't willing to see the brake pedal on the floor and my
> significant other on a stretcher being taken to a hospital because he
> couldn't "duplicate the failure" in his shop. I asked him if he had
> heard the term "intermittent failure" . He said yes, but his mantra was
> : I can't replace the part unless I can "dup......Blah , Blah , Blah" .
>
> We live in Los Angeles, the car's in Las Vegas, & so is my S.O. And
> nothing is fixed, NO loan car for 3 days.
> I then called the Lexus dealer in Van Nuys where we bought the car new
> (Keyes Lexus in Van Nuys Ca) and asked if they could intervene. I got
> the same answer: We can't do anything unless they can "Duplicate the
> failure"
> Then I tried to call the Lexus customer service line (1800 25-LEXUS)
> and there's no answer at 4:15 pm PST. I tried it 4 times , It just
> rings and rings and finally hangs up on you. ( I guess their cars only
> break before 4:15 PM )
> Bottom line: You may think you're getting the best, but sometimes you
> don't get what you pay for.
> Today is Wednesday, 2-1-06 and the car has been at Las Vegas Lexus for
> 3 days, no repair, NO loan car. Refusal to tow it to our home so we can
> have it fixed in Los Angeles and ....A very Pi---- off customer.
> A customer who when we signed the purchase contract also was given a
> warranty.. and they are not living up to their obligations on the
> agreement we both entered into.
>
> So folks, like the housing market, so is the Vehicle market turning.
> Customer satisfaction is slowly going out the window. I hope the
> quality stays above water until Somebody out there cares enough to take
> care of the customer after the sale. If not, Toyota Motors USA will be
> joining GM and Ford, et al, in the slippery slide.
> By the way, I was in the automotive field in the 70's and 80's and saw
> the dismal products that were made in those two decades, so I left the
> business. I ran an automotive service center. I still am an automotive
> enthusiast and work on my own antique, classic & street rod vehicles
> that embrace all of the new technology. I am not afraid of the new
> technology and have a broad understanding of it including the
> Computerization of the automobile.
>
> BUT... I have a warranty.
> >> Stay informed about: lexus has a problem |
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Since: Feb 13, 2005
Posts: 157
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(Msg. 11) Posted: Fri Feb 03, 2006 7:06 pm
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
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Since: Apr 25, 2005
Posts: 42
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(Msg. 12) Posted: Sat Feb 04, 2006 11:55 am
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
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"mcbrue" wrote in message
> OK - I'm convinced! No more Lexi in this family!!!
Ah Hell, they're overpriced and overrated anyway! Just kidding. 
On a serious note though, I do feel for the original poster because it
sounds as though he's sort of stuck between a rock and hard place. Sometimes
automobile issues can be a major drain on a person. You wouldn't believe
what all I went through with a 2002 model SUV a few years back. Too long of
a story to tell.
Ron M. >> Stay informed about: lexus has a problem |
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Since: Jul 09, 2005
Posts: 33
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(Msg. 13) Posted: Sat Feb 04, 2006 2:55 pm
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
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"Ron M." wrote in message
> "mcbrue" wrote in message
>
>> OK - I'm convinced! No more Lexi in this family!!!
>
> Ah Hell, they're overpriced and overrated anyway! Just kidding.
>
> On a serious note though, I do feel for the original poster because it
> sounds as though he's sort of stuck between a rock and hard place.
> Sometimes automobile issues can be a major drain on a person. You wouldn't
> believe what all I went through with a 2002 model SUV a few years back.
> Too long of a story to tell.
>
> Ron M.
>
This is the same story repeated hundreds of times by all ES owners during
the past 4 years who have complained about the transmission problem. Don't
rag on the dealer, it's not his policy. It's Lexus. And my family is done
with Lexus too. >> Stay informed about: lexus has a problem |
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External
Since: Sep 27, 2005
Posts: 31
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(Msg. 14) Posted: Tue Feb 07, 2006 8:54 am
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
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You haven't even mentioned the transmission lag problem in their ECU
programming/design in the ES and RX series vehicles. That's the "feature"
of my 2002 ES300 that is ending my relationship with Lexus. After 3 tries,
they still haven't produced an adequate fix. Steeeee-rike threeeeee!!!!!
"2sw" wrote in message
> We bought a 2004 Lexus ES330 new . We looked at Avalon and Camry before
> we bought. The ES330 is basically the same running gear and engine as
> the Avalon and the Camry. FWD 3.3 liter 6cyl. It was updated in '04 to
> 3.3 liters from the previous 3.0 liters (the ES330) The car is a great
> car, we have the Navigation also and it works reasonably well although
> can be confusing at times.We have been very happy with the car
> ....until last Sunday.....
>
> Now the bad:
> While in Las Vegas this last weekend (1-28, 1-29-06) I was driving the
> car and stopped at a light. The brake pedal then slowly sunk to the
> floor! Whoa! says I, this ain't right! I pumped the pedal and the brake
> returned to a normal brake height. At the next light, guess what?... it
> sunk to the floor again! No brakes! I pumped it again a couple of times
> and the brake pedal returns to normal height. I does this 2- 3 times
> again on the way back to our lodging in Las Vegas. When I parked it in
> the parking space at our apt, I was able to make it go to the floor
> again with very little pressure on the brake pedal.
> We called Lexus of Las Vegas on Monday 1-30-06 and had them flatbed the
> car to the dealer for repairs. They at first told me it was a "bubble
> in the brake line and they "bled it out"...BS..there was no bubble,
> there was no loss of fluid, there was no repair. They said because they
> "couldn't duplicate the problem" they weren't authorized to change the
> master cyl. That we should just come pick it up and drive it until it
> looses it brakes again!
> I said .."NO WAY!!!!" Fix it , it's under warranty and it only has
> 17,000 miles on it.
> Well it turns out that Lexus won't let there service mgrs. make a
> decision on their own, but must be able to "duplicate the problem" in
> order to authorize a repair.
> My position was that the brakes had failed not once on Sunday, but
> several times and that anything over once was one time to many.
> I asked if the service manager would put his wife in a car that had the
> brake pedal go to the floor and tell her that he can't do anything
> unless he actually sees the brake pedal on the floor. ( He'll be
> sleeping on the couch for a while!)
>
> I told him I wasn't willing to see the brake pedal on the floor and my
> significant other on a stretcher being taken to a hospital because he
> couldn't "duplicate the failure" in his shop. I asked him if he had
> heard the term "intermittent failure" . He said yes, but his mantra was
> : I can't replace the part unless I can "dup......Blah , Blah , Blah" .
>
> We live in Los Angeles, the car's in Las Vegas, & so is my S.O. And
> nothing is fixed, NO loan car for 3 days.
> I then called the Lexus dealer in Van Nuys where we bought the car new
> (Keyes Lexus in Van Nuys Ca) and asked if they could intervene. I got
> the same answer: We can't do anything unless they can "Duplicate the
> failure"
> Then I tried to call the Lexus customer service line (1800 25-LEXUS)
> and there's no answer at 4:15 pm PST. I tried it 4 times , It just
> rings and rings and finally hangs up on you. ( I guess their cars only
> break before 4:15 PM )
> Bottom line: You may think you're getting the best, but sometimes you
> don't get what you pay for.
> Today is Wednesday, 2-1-06 and the car has been at Las Vegas Lexus for
> 3 days, no repair, NO loan car. Refusal to tow it to our home so we can
> have it fixed in Los Angeles and ....A very Pi---- off customer.
> A customer who when we signed the purchase contract also was given a
> warranty.. and they are not living up to their obligations on the
> agreement we both entered into.
>
> So folks, like the housing market, so is the Vehicle market turning.
> Customer satisfaction is slowly going out the window. I hope the
> quality stays above water until Somebody out there cares enough to take
> care of the customer after the sale. If not, Toyota Motors USA will be
> joining GM and Ford, et al, in the slippery slide.
> By the way, I was in the automotive field in the 70's and 80's and saw
> the dismal products that were made in those two decades, so I left the
> business. I ran an automotive service center. I still am an automotive
> enthusiast and work on my own antique, classic & street rod vehicles
> that embrace all of the new technology. I am not afraid of the new
> technology and have a broad understanding of it including the
> Computerization of the automobile.
>
> BUT... I have a warranty.
> >> Stay informed about: lexus has a problem |
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External
Since: Feb 02, 2006
Posts: 1
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(Msg. 15) Posted: Wed Feb 08, 2006 11:47 am
Post subject: Re: lexus has a problem [Login to view extended thread Info.]
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Reminds me of the time a friend bought a new Supercharged T-Bird. The engine
had an intermittent knock. The dealership wouldn't do anything because they
couldn't hear the knock. He took the car out on a back road and ran it
against the RPM limiter for a couple of miles. The knock was REALLY evident
then but he didn't stop there. He said "I wanted to make sure they got me a
new engine and not just fixed the one in the car" so he ran it hard until it
exploded.
What you are experiencing is a safety issue. I would make a point of getting
the service writers and service managers name and documenting the times and
dates of your discussion with them. Explain to them that if anything
happened while being forced to drive a car with bad brakes, they would be
named PERSONALLY in the law suit.
Good Luck
"2sw" wrote in message
> We bought a 2004 Lexus ES330 new . We looked at Avalon and Camry before
> we bought. The ES330 is basically the same running gear and engine as
> the Avalon and the Camry. FWD 3.3 liter 6cyl. It was updated in '04 to
> 3.3 liters from the previous 3.0 liters (the ES330) The car is a great
> car, we have the Navigation also and it works reasonably well although
> can be confusing at times.We have been very happy with the car
> ....until last Sunday.....
>
> Now the bad:
> While in Las Vegas this last weekend (1-28, 1-29-06) I was driving the
> car and stopped at a light. The brake pedal then slowly sunk to the
> floor! Whoa! says I, this ain't right! I pumped the pedal and the brake
> returned to a normal brake height. At the next light, guess what?... it
> sunk to the floor again! No brakes! I pumped it again a couple of times
> and the brake pedal returns to normal height. I does this 2- 3 times
> again on the way back to our lodging in Las Vegas. When I parked it in
> the parking space at our apt, I was able to make it go to the floor
> again with very little pressure on the brake pedal.
> We called Lexus of Las Vegas on Monday 1-30-06 and had them flatbed the
> car to the dealer for repairs. They at first told me it was a "bubble
> in the brake line and they "bled it out"...BS..there was no bubble,
> there was no loss of fluid, there was no repair. They said because they
> "couldn't duplicate the problem" they weren't authorized to change the
> master cyl. That we should just come pick it up and drive it until it
> looses it brakes again!
> I said .."NO WAY!!!!" Fix it , it's under warranty and it only has
> 17,000 miles on it.
> Well it turns out that Lexus won't let there service mgrs. make a
> decision on their own, but must be able to "duplicate the problem" in
> order to authorize a repair.
> My position was that the brakes had failed not once on Sunday, but
> several times and that anything over once was one time to many.
> I asked if the service manager would put his wife in a car that had the
> brake pedal go to the floor and tell her that he can't do anything
> unless he actually sees the brake pedal on the floor. ( He'll be
> sleeping on the couch for a while!)
>
> I told him I wasn't willing to see the brake pedal on the floor and my
> significant other on a stretcher being taken to a hospital because he
> couldn't "duplicate the failure" in his shop. I asked him if he had
> heard the term "intermittent failure" . He said yes, but his mantra was
> : I can't replace the part unless I can "dup......Blah , Blah , Blah" .
>
> We live in Los Angeles, the car's in Las Vegas, & so is my S.O. And
> nothing is fixed, NO loan car for 3 days.
> I then called the Lexus dealer in Van Nuys where we bought the car new
> (Keyes Lexus in Van Nuys Ca) and asked if they could intervene. I got
> the same answer: We can't do anything unless they can "Duplicate the
> failure"
> Then I tried to call the Lexus customer service line (1800 25-LEXUS)
> and there's no answer at 4:15 pm PST. I tried it 4 times , It just
> rings and rings and finally hangs up on you. ( I guess their cars only
> break before 4:15 PM )
> Bottom line: You may think you're getting the best, but sometimes you
> don't get what you pay for.
> Today is Wednesday, 2-1-06 and the car has been at Las Vegas Lexus for
> 3 days, no repair, NO loan car. Refusal to tow it to our home so we can
> have it fixed in Los Angeles and ....A very Pi---- off customer.
> A customer who when we signed the purchase contract also was given a
> warranty.. and they are not living up to their obligations on the
> agreement we both entered into.
>
> So folks, like the housing market, so is the Vehicle market turning.
> Customer satisfaction is slowly going out the window. I hope the
> quality stays above water until Somebody out there cares enough to take
> care of the customer after the sale. If not, Toyota Motors USA will be
> joining GM and Ford, et al, in the slippery slide.
> By the way, I was in the automotive field in the 70's and 80's and saw
> the dismal products that were made in those two decades, so I left the
> business. I ran an automotive service center. I still am an automotive
> enthusiast and work on my own antique, classic & street rod vehicles
> that embrace all of the new technology. I am not afraid of the new
> technology and have a broad understanding of it including the
> Computerization of the automobile.
>
> BUT... I have a warranty.
> >> Stay informed about: lexus has a problem |
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