"Percival P. Cassidy" <Nobody.TakeThisOut@NotMyISP.net> wrote in message
news:qp3Me.6466$F_7.1652@fe06.lga...
> On 08/15/05 10:29 am Steve tossed the following ingredients into the
> ever-growing pot of cybersoup:
>
>>> But I reckon that if I want to keep the benefits of my 7-yr/70K Chrysler
>>> warranty (which was an additional freebie when we bought our 300M back
>>> in early '02) it's best to have it serviced at a Chrysler dealership --
>>> which can be expected to use Mopar filters, even if they are junk.
>
>> No, you figure wrong. The 7/70 warranty does not depend on getting it
>> serviced at the dealer.
>
> I didn't mean that the warranty *depends on* having it serviced at a
> Chrysler dealership. I meant that it might be easier to *prove* that it
> has been serviced properly if the service records are all in a dealer's
> computer system.
>
> If I have the vehicle serviced sometimes at "Joe's Auto Service and Adult
> Bookstore" and sometimes at JiffyLube, wouldn't it be much easier for DC
> to argue that the work was done by incompetents and refuse to pay up?
>
> Perce
Which is true. When I was with DC, the service Rep I worked with loved deny
paying warranty to people who did not service there vehicles properly. If
you were a "good"customer at the dealership, which a "good" customer is one
who actually brought to the dealership a few times for the life of the
warranty. If you did not, and you had no receipts of having it serviced
properly (ie 4 oil changes a year, he would not cover anything for the
customer. And I had to agree with him. The most belligerent customers
complaining, were people how bought the vehicle new, and never brought it to
the dealership once until after the warranty was over, and wanted DC to pay.
And they thought being mouthy, and condacending was going to make the reps
give them goodwill? Guess what, if you don't have service records properly
documenting what service was performed DC does not have to do Jack for you
if something happens. Going to the dealer for your servicing automatically
creates the service records for you.
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