DaFlaBear wrote:
> These guys are shooting themselves in the foot with this policy.
> I just looked at at some new Jaguars yesterday and the salesman reminded
> me of it. Every luxury car includes maintenance except Mercedes, how
> arrogant.
> I'm going to buy a 2006 luxury car in the fall to replace my 2002 S500,
> if Mercedes doesn't change their policy on comp maintenance it won't be
> a Mercedes.
One benefit to the manufacturer and dealer is that with free scheduled
maintenance, the dealer can verify the service history of the car.
This is particularly important when dealing with a leased vehicle that
will be turned back in at the end of the lease. When it comes time to
resell the car, a verified service history is a selling point for the
dealer and the buyer.
By ending free scheduled maintenance, customers will be encouraged to
look for alternatives to the overpriced dealers when it comes time to
service their cars. I can easily forsee dealers using "dealer service"
as a carrot when it comes time to administer warranty claims- leading
to plenty of unhappy customers.
MB looses on 3 levels- 1 when trying to resell a car without a verified
service history 2- denied warranty claims leading to disgrunted
customers 3- dealers who stand to loose a steady stream of service
revenue.
Best,
JD
>> Stay informed about: Maintenance No Longer Included on New Mercedes