Problems with Xenon dealer?

Paul Hyndman wrote:
> One of my cars (Mercedes CLK) has factory equipment Xenon headlamps
> (D2R Philips), and one of them died. To ensure uniform color match, I
> opted to replace both lamps at this time, ordering them "next day
> delivery" from what I had hoped was a reputable company (hid2go.com):
>
> http://www.hid2go.com/

Sorry, haven't had any personal experience with them. However, this eBay
seller has a pretty good reputation.

http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&item=79451176...categor
 >> Stay informed about: Problems with Xenon dealer? 

Comboverfish wrote:
> > However, this eBay
> > seller has a pretty good reputation.
>
> I would think twice before dealing with someone that had 97.4
> feedback. That's actually pretty bad. Atleast read the negative
> comments.
> Maybe all of his negs are from years ago when he was just starting
> out...

Perhaps so, but since the OP was willing to deal with a seller with zero
feedback....
 >> Stay informed about: Problems with Xenon dealer? 

I may just go the ebay route if the ones I ordered do not show up in a few
more days. I see a couple of ebay sellers have new OEM Philips listed for
$65 -$80 a pair... not bad, since the MB dealer wants $125 each (ouch!). The
spectral range shifts during use, so they should either be replaced as a
pair, or a color adjusted (labeled as "+") lamp should be used.

Must've been those friggin' speed bumps that did the original lamp in
(sigh!)

Thanks for the input,

Paul

--- http://www.astro-nut.com ---

"Travis Jordan" wrote in message

> Comboverfish wrote:
>> > However, this eBay
>> > seller has a pretty good reputation.
>>
>> I would think twice before dealing with someone that had 97.4
>> feedback. That's actually pretty bad. Atleast read the negative
>> comments.
>> Maybe all of his negs are from years ago when he was just starting
>> out...
>
> Perhaps so, but since the OP was willing to deal with a seller with zero
> feedback....
>
>
 >> Stay informed about: Problems with Xenon dealer? 

You don't have a clue what you are talking about. With over 1,000 feedbacks
on ebay, you always have the ebay newbie that posts -FB because he did not
get something delivered YESTERDAY. Or the PITA person that you can not
please NO MATTER WHAT YOU DO. Or the buyer that DOES NOT READ THE
DESCRIPTION.........Why do you think so many landed retail stores are now
instituting a "no return" policy?..........It's called BUYER ABUSE !
----------------------------------
>> I would think twice before dealing with someone that had 97.4
>> feedback. That's actually pretty bad. Atleast read the negative
>> comments.
>> Maybe all of his negs are from years ago when he was just starting
>> out...
>
> Perhaps so, but since the OP was willing to deal with a seller with zero
> feedback....
>
>
 >> Stay informed about: Problems with Xenon dealer? 

Hey, I hear you! If the seller had 97.5% FB, then he'd be great!

Idiot newbies are a constant. Experienced sellers should get out of
the blame game and spend a little effort towards making the buyer
happy. Sellers are always going to run into the idiots, but there are
ways to smooth over these transactions as to not get NEGs. Nitpicky
negative FB -- as childish as it is, usually occurs because the seller
did *something* wrong; in the other cases I agree that the buyer
wrongfully perceived some transgression.
Some newbies choose not to learn the system - it can be overwhelming
for a first time buyer to understand with the current TOS - then throw
in the regular policy changes and the unwritten code of conduct between
experienced Ebayers. As good as selling is on Ebay, I think sellers
could raise their bottom line by striving for customer satisfaction.
Those NEGs, legitimate or not, turn away the good type of customer who
usually does his homework and pays immediately without a fuss.
 >> Stay informed about: Problems with Xenon dealer? 

On Sun, 16 Jan 2005 06:28:02 -0500, "Paul Hyndman" wrote:

>Ummmm... I'm the original poster.
>
>The lamps were not ordered via ebay but from an online dealer (
>http://www.hid2go.com/ ) My angst, as noted in the original posting, was due
>to the fact that the lamps were to be shipped overnight, but it's been
>almost a week since the shipping confirmation (I've got a headlight out,
>remember?). The company has not responded to my emails or telephone
>messages.
>
>I can deal with the $220 if they never show up... I just want my friggin'
>headlamps to work! All I sought here was input from anyone else who might
>have dealt with the company.
>


Just out of curiousity, did they give you a tracking number?? If so,
what does it say when you put it in their tracking page?
http://stores.hid2go.com/Service.bok

Also, they list a customer service telephone number, do they ever pick
up??
 >> Stay informed about: Problems with Xenon dealer? 

"Curtis Newton" wrote in message

> On Sun, 16 Jan 2005 06:28:02 -0500, "Paul Hyndman" wrote:
>
>>Ummmm... I'm the original poster.
>>
>>The lamps were not ordered via ebay but from an online dealer (
>>http://www.hid2go.com/ ) My angst, as noted in the original posting, was
>>due
>>to the fact that the lamps were to be shipped overnight, but it's been
>>almost a week since the shipping confirmation (I've got a headlight out,
>>remember?). The company has not responded to my emails or telephone
>>messages.
>>
>>I can deal with the $220 if they never show up... I just want my friggin'
>>headlamps to work! All I sought here was input from anyone else who might
>>have dealt with the company.
>>
>
>
> Just out of curiousity, did they give you a tracking number?? If so,
> what does it say when you put it in their tracking page?
> http://stores.hid2go.com/Service.bok
>
> Also, they list a customer service telephone number, do they ever pick
> up??
>
>
From the original post: "Their internal tracking number mentioned they were
shipped
on the 12th, but their site now reports that tracking number does not exist.
I tried emailing them and leaving messages on their voicemail since the
12th, but have had no response from them?!?"

Mike
 >> Stay informed about: Problems with Xenon dealer? 

"Paul Hyndman" wrote in


> Ummmm... I'm the original poster.
>
> The lamps were not ordered via ebay but from an online dealer (
> http://www.hid2go.com/ ) My angst, as noted in the original posting,
> was due to the fact that the lamps were to be shipped overnight, but
> it's been almost a week since the shipping confirmation (I've got a
> headlight out, remember?). The company has not responded to my emails
> or telephone messages.
>
> I can deal with the $220 if they never show up... I just want my
> friggin' headlamps to work! All I sought here was input from anyone
> else who might have dealt with the company.
>
> Paul


If you used a credit card to purchase merchandise you never received,you
can get the CC company to credit the money to your account.

For that amount,I certainly would.

--
Jim Yanik
jyanik
at
kua.net
 >> Stay informed about: Problems with Xenon dealer? 

On Sun, 16 Jan 2005 06:28:02 -0500, "Paul Hyndman" removed
the duct tape and proclaimed:

>I can deal with the $220 if they never show up... I just want my friggin'
>headlamps to work!

You said in an earlier post that MB wanted $125 each. That's $250. You
would have your lamps installed by now. Instead, you are looking at a
possible loss of $220, and you will still have to spend more to buy
something. Don't forget the price of potential fines while you drive
around with a missing lamp, and how dangerous that can be.

Was is worth the potential savings of $30 to go through all this?


--
There are only two valid activities in this world:
personally attending to the injured and hungry,
and picking fights in newsgroups.
- Lore Sjöberg
 >> Stay informed about: Problems with Xenon dealer? 

> Bruno wrote:
>
> You said in an earlier post that MB wanted $125 each. That's $250. You
> would have your lamps installed by now. Instead, you are looking at a
> possible loss of $220, and you will still have to spend more to buy
> something. Don't forget the price of potential fines while you drive
> around with a missing lamp, and how dangerous that can be.
>
> Was is worth the potential savings of $30 to go through all this?

Nope... no possible loss, or I wouldn't have placed an online order. Been
there done that, which is why I love credit cards (mine also double the
mfg's warranty and return up to 5% cash rewards back on purchases...
woohoo!)

I want to allow sufficient time for their "overnight delivery" to arrive
before ordering elsewhere (giving them the benefit of the doubt that it was
perhaps a shipping problem... ooops!), and find this delay more a nuisance
than a danger. The car still has an abundance of lamps scattered across its
face... six of them are normally illuminated (five now... sigh!):
http://www.astro-nut.com/Toys.jpg

As to the Mercedes dealership, I would not have gotten out that way for
several days. This source was to have shipped them "next day" (or so!) Also,
the ordered lamps are rated at 6000K as opposed to standard 4300K... if
you've got to replace something anyways, what better time to upgrade? ) So
it became a function of better lamps at less $$$ delivered right to my
doorstep in less time than had I gone to the dealer.

Thanks for the input. I can appreciate the trepidation some might have for
online ordering, but the selection, pricing, and otherwise good experiences
I've had entices me to continue shopping there. My intention in posting the
original message was to elicit responses others might have about this
particular company ( http://www.hid2go.com ), not to cry in my beer (mmmm...
though a brewski about now sounds like a really good idea. Gotta' run!)

Cheers,

Paul
 >> Stay informed about: Problems with Xenon dealer? 

It looks like the standard 4300K actually produce more light than the 6000K.
http://www.tbyrnemotorsports.com/hids/hids.html
http://www.xenondepot.com/htec.php (very good explanation)

"Paul Hyndman" wrote in news
Qq2dndCQ_ZOgxXHcRVn-sg.RemoveThis@comcast.com...
>> Bruno wrote:
>>
>> You said in an earlier post that MB wanted $125 each. That's $250. You
>> would have your lamps installed by now. Instead, you are looking at a
>> possible loss of $220, and you will still have to spend more to buy
>> something. Don't forget the price of potential fines while you drive
>> around with a missing lamp, and how dangerous that can be.
>>
>> Was is worth the potential savings of $30 to go through all this?
>
> Nope... no possible loss, or I wouldn't have placed an online order. Been
> there done that, which is why I love credit cards (mine also double the
> mfg's warranty and return up to 5% cash rewards back on purchases...
> woohoo!)
>
> I want to allow sufficient time for their "overnight delivery" to arrive
> before ordering elsewhere (giving them the benefit of the doubt that it
> was perhaps a shipping problem... ooops!), and find this delay more a
> nuisance than a danger. The car still has an abundance of lamps scattered
> across its face... six of them are normally illuminated (five now...
> sigh!): http://www.astro-nut.com/Toys.jpg
>
> As to the Mercedes dealership, I would not have gotten out that way for
> several days. This source was to have shipped them "next day" (or so!)
> Also, the ordered lamps are rated at 6000K as opposed to standard
> 4300K... if you've got to replace something anyways, what better time to
> upgrade? ) So it became a function of better lamps at less $$$ delivered
> right to my doorstep in less time than had I gone to the dealer.
>
> Thanks for the input. I can appreciate the trepidation some might have
> for online ordering, but the selection, pricing, and otherwise good
> experiences I've had entices me to continue shopping there. My intention
> in posting the original message was to elicit responses others might have
> about this particular company ( http://www.hid2go.com ), not to cry in my
> beer (mmmm... though a brewski about now sounds like a really good idea.
> Gotta' run!)
>
> Cheers,
>
> Paul
>
>
>
 >> Stay informed about: Problems with Xenon dealer? 

While anyone canpurchase Zenon gas headlight bulbs in blue or clear, true
H.I.D. conversion kits are mainly for motorcycles and com complete with
reflector. MB sells asan expensive option true H.I.D. headlights. These
light require aparticular style reflector for the low beams that is not
available in the aftermarket. P.




"Paul Hyndman" wrote in message

> My apologies for cross-posting to several automotive groups, but I am
> hopeful of finding feedback for a supplier of Xenon replacement lamps (who
> seems to have disappeared!)
>
> One of my cars (Mercedes CLK) has factory equipment Xenon headlamps (D2R
> Philips), and one of them died. To ensure uniform color match, I opted to
> replace both lamps at this time, ordering them "next day delivery" from
what
> I had hoped was a reputable company (hid2go.com):
>
> http://www.hid2go.com/
>
> My Credit Card was charged on the 11th, and I also have a confirmation
email
> from the company. Their internal tracking number mentioned they were
shipped
> on the 12th, but their site now reports that tracking number does not
exist.
> I tried emailing them and leaving messages on their voicemail since the
> 12th, but have had no response from them?!?
>
> Before I report it to my credit card company as fraud and order from
another
> company, I'd like to know if anyone here has dealt with them and what
their
> experience has been. I'd not have so much angst were it not for the fact
> that I'm driving around with a headlamp out and no one has returned my
> messages.
>
> Thanks for any input!
>
> Paul
>
> --- http://www.astro-nut.com ---
>
>
 >> Stay informed about: Problems with Xenon dealer? 

Uhhh no one is talking about a XENON (NOT Zenon) aftermarket kit, they are
just talking about the bulbs. These do NOT need to be MB to give you true
Xenon. No ones replacing a lens or reflector or anything like that. MB just
rips you off as does any BMW, Nissan, etc dealership.

Deep

"pkmaven" wrote in message

> While anyone canpurchase Zenon gas headlight bulbs in blue or clear, true
> H.I.D. conversion kits are mainly for motorcycles and com complete with
> reflector. MB sells asan expensive option true H.I.D. headlights. These
> light require aparticular style reflector for the low beams that is not
> available in the aftermarket. P.
>
>
>
>
> "Paul Hyndman" wrote in message
>
> > My apologies for cross-posting to several automotive groups, but I am
> > hopeful of finding feedback for a supplier of Xenon replacement lamps
(who
> > seems to have disappeared!)
> >
> > One of my cars (Mercedes CLK) has factory equipment Xenon headlamps (D2R
> > Philips), and one of them died. To ensure uniform color match, I opted
to
> > replace both lamps at this time, ordering them "next day delivery" from
> what
> > I had hoped was a reputable company (hid2go.com):
> >
> > http://www.hid2go.com/
> >
> > My Credit Card was charged on the 11th, and I also have a confirmation
> email
> > from the company. Their internal tracking number mentioned they were
> shipped
> > on the 12th, but their site now reports that tracking number does not
> exist.
> > I tried emailing them and leaving messages on their voicemail since the
> > 12th, but have had no response from them?!?
> >
> > Before I report it to my credit card company as fraud and order from
> another
> > company, I'd like to know if anyone here has dealt with them and what
> their
> > experience has been. I'd not have so much angst were it not for the fact
> > that I'm driving around with a headlamp out and no one has returned my
> > messages.
> >
> > Thanks for any input!
> >
> > Paul
> >
> > --- http://www.astro-nut.com ---
> >
> >
>
>
 >> Stay informed about: Problems with Xenon dealer?