Poor service from dealership

"BIGEYE" <address.RemoveThis@invalid.com> wrote in message
news:47bf27ac$0$2443$fa0fcedb@news.zen.co.uk...
> My daughters Yaris was serviced at Western Toyota, Cameron Toll,
> Edinburgh.
> After the service she noticed that the body work was scratched and
> reported it there and then.
> This morning she went out and found that a tyre was flat and had a screw
> embedded in it. OK that could have happened anywhere, but when she went to
> change the tyre (got her boyfriend to do this), she found that the toolkit
> was missing from the car. She borrowed my toolkit, and when she went tom
> take off the tyre, found that the wheel nuts were only hand tight.
> This was a full service that wascarried out at the dealership at a cost
> £250, as the car was released from the garage, damaged, toolkit missing
> and left in an unsafe condition, I would like to write to Toyota and
> report this matter and send a copy to the dealership.
> Can anyone advise where I should write to.
>
> TIA
>


Do what Jeff said. And, in the future, always try and turn a brand name into
a web address. If you're old enough to have a child, you should be old
enough to figure this out.
 >> Stay informed about: Poor service from dealership 

This message is not archived
 >> Stay informed about: Poor service from dealership 

"JoeSpareBedroom" ...
> "BIGEYE" ...
>> My daughters Yaris was serviced at Western Toyota, Cameron Toll,
>> Edinburgh.
>> After the service she noticed that the body work was scratched and
>> reported it there and then.
>> This morning she went out and found that a tyre was flat and had a screw
>> embedded in it. OK that could have happened anywhere, but when she went
>> to change the tyre (got her boyfriend to do this), she found that the
>> toolkit was missing from the car. She borrowed my toolkit, and when she
>> went tom take off the tyre, found that the wheel nuts were only hand
>> tight.
>> This was a full service that wascarried out at the dealership at a cost
>> £250, as the car was released from the garage, damaged, toolkit missing
>> and left in an unsafe condition, I would like to write to Toyota and
>> report this matter and send a copy to the dealership.
>> Can anyone advise where I should write to.
>>
>> TIA
>>
>
>
> Do what Jeff said. And, in the future, always try and turn a brand name
> into a web address. If you're old enough to have a child, you should be
> old enough to figure this out.
>

Was that really necessary?

Natalie
 >> Stay informed about: Poor service from dealership 

"JoeSpareBedroom" ...
> "Wickeddoll®" " ...
>>> "BIGEYE" ...
>>>> My daughters Yaris was serviced at Western Toyota, Cameron Toll,
>>>> Edinburgh.
>>>> After the service she noticed that the body work was scratched and
>>>> reported it there and then.
>>>> This morning she went out and found that a tyre was flat and had a
>>>> screw embedded in it. OK that could have happened anywhere, but when
>>>> she went to change the tyre (got her boyfriend to do this), she found
>>>> that the toolkit was missing from the car. She borrowed my toolkit, and
>>>> when she went tom take off the tyre, found that the wheel nuts were
>>>> only hand tight.
>>>> This was a full service that wascarried out at the dealership at a cost
>>>> £250, as the car was released from the garage, damaged, toolkit missing
>>>> and left in an unsafe condition, I would like to write to Toyota and
>>>> report this matter and send a copy to the dealership.
>>>> Can anyone advise where I should write to.
>>>>
>>>> TIA
>>>>
>>>
>>>
>>> Do what Jeff said. And, in the future, always try and turn a brand name
>>> into a web address. If you're old enough to have a child, you should be
>>> old enough to figure this out.
>>>
>>
>> Was that really necessary?
>>
>> Natalie
>
>
> Absolutely.
>

Well, I disagree. This person wasn't trolling, so attacking him/her was
uncalled for.

Natalie
 >> Stay informed about: Poor service from dealership 

"Jeff Strickland"
>
> "JoeSpareBedroom" ...
>> "Wickeddoll®" ...
>>>> "BIGEYE" ...
>>>>> My daughters Yaris was serviced at Western Toyota, Cameron Toll,
>>>>> Edinburgh.
>>>>> After the service she noticed that the body work was scratched and
>>>>> reported it there and then.
>>>>> This morning she went out and found that a tyre was flat and had a
>>>>> screw embedded in it. OK that could have happened anywhere, but when
>>>>> she went to change the tyre (got her boyfriend to do this), she found
>>>>> that the toolkit was missing from the car. She borrowed my toolkit,
>>>>> and when she went tom take off the tyre, found that the wheel nuts
>>>>> were only hand tight.
>>>>> This was a full service that wascarried out at the dealership at a
>>>>> cost £250, as the car was released from the garage, damaged, toolkit
>>>>> missing and left in an unsafe condition, I would like to write to
>>>>> Toyota and report this matter and send a copy to the dealership.
>>>>> Can anyone advise where I should write to.
>>>>>
>>>>> TIA
>>>>>
>>>>
>>>>
>>>> Do what Jeff said. And, in the future, always try and turn a brand name
>>>> into a web address. If you're old enough to have a child, you should be
>>>> old enough to figure this out.
>>>>
>>>
>>> Was that really necessary?
>>>
>>> Natalie
>>
>>
>> Absolutely.
>>
>
> New headlines in the NYT, "Joe is an idiot."
>
> They have proof for this story ...
>
>
> HINT
> It was not necessary to belittle the OP.
>
>
>

I only spoke up because that's the sort of thing that scares people away
from asking questions. I just don't want the OP to think we attack for no
reason.

Natalie
 >> Stay informed about: Poor service from dealership 

"Jeff Strickland"...
>
> "Wickeddoll®" ...
>>>
>>> New headlines in the NYT, "Joe is an idiot."
>>>
>>> They have proof for this story ...
>>>
>>>
>>> HINT
>>> It was not necessary to belittle the OP.
>>>
>>>
>>>
>>
>> I only spoke up because that's the sort of thing that scares people away
>> from asking questions. I just don't want the OP to think we attack for
>> no reason.
>>
>> Natalie
>>
>
>
> But we do, just look at Joe.
>
>

To quote the old joke, "What do you mean *we* paleface?"

LOL

Natalie
 >> Stay informed about: Poor service from dealership 

"BIGEYE" <address DeleteThis @invalid.com> wrote in message
news:47bf27ac$0$2443$fa0fcedb@news.zen.co.uk...
> My daughters Yaris was serviced at Western Toyota, Cameron Toll,
> Edinburgh.
> After the service she noticed that the body work was scratched and
> reported it there and then.
> This morning she went out and found that a tyre was flat and had a screw
> embedded in it. OK that could have happened anywhere, but when she went to
> change the tyre (got her boyfriend to do this), she found that the toolkit
> was missing from the car. She borrowed my toolkit, and when she went tom
> take off the tyre, found that the wheel nuts were only hand tight.
> This was a full service that wascarried out at the dealership at a cost
> £250, as the car was released from the garage, damaged, toolkit missing
> and left in an unsafe condition, I would like to write to Toyota and
> report this matter and send a copy to the dealership.
> Can anyone advise where I should write to.
>
> TIA

Sounds more like a case of a bad worker than a bad dealership...

as for the scratches on the body work... that's really a "he said, she
said..." and they do have to be careful with those kind of claims... Unless
you had undeniable proof that there were no scratches on the car before
hand, then you just have to deal with those...
 >> Stay informed about: Poor service from dealership 

The onus is on the dealer to produce a pre-work body check report, and the
dealer has offered to repair the scratches FOC before the other problems
were discovered.
The work was probably carried out by an apprentice, according to my son (a
motor mechanic for renault).

"Don't Taze Me, Bro!" <No1Exists1 DeleteThis @Earth1.net> wrote in message
news:04Ivj.296$Hd.229@trnddc02...
>
> "BIGEYE" <address DeleteThis @invalid.com> wrote in message
> news:47bf27ac$0$2443$fa0fcedb@news.zen.co.uk...
>> My daughters Yaris was serviced at Western Toyota, Cameron Toll,
>> Edinburgh.
>> After the service she noticed that the body work was scratched and
>> reported it there and then.
>> This morning she went out and found that a tyre was flat and had a screw
>> embedded in it. OK that could have happened anywhere, but when she went
>> to change the tyre (got her boyfriend to do this), she found that the
>> toolkit was missing from the car. She borrowed my toolkit, and when she
>> went tom take off the tyre, found that the wheel nuts were only hand
>> tight.
>> This was a full service that wascarried out at the dealership at a cost
>> £250, as the car was released from the garage, damaged, toolkit missing
>> and left in an unsafe condition, I would like to write to Toyota and
>> report this matter and send a copy to the dealership.
>> Can anyone advise where I should write to.
>>
>> TIA
>
> Sounds more like a case of a bad worker than a bad dealership...
>
> as for the scratches on the body work... that's really a "he said, she
> said..." and they do have to be careful with those kind of claims...
> Unless you had undeniable proof that there were no scratches on the car
> before hand, then you just have to deal with those...
>
>
 >> Stay informed about: Poor service from dealership 

BIGEYE wrote:
> The onus is on the dealer to produce a pre-work body check report, and the
> dealer has offered to repair the scratches FOC before the other problems
> were discovered.
> The work was probably carried out by an apprentice, according to my son (a
> motor mechanic for renault).
>
> "Don't Taze Me, Bro!" <No1Exists1 RemoveThis @Earth1.net> wrote in message
> news:04Ivj.296$Hd.229@trnddc02...
>> "BIGEYE" <address RemoveThis @invalid.com> wrote in message
>> news:47bf27ac$0$2443$fa0fcedb@news.zen.co.uk...
>>> My daughters Yaris was serviced at Western Toyota, Cameron Toll,
>>> Edinburgh.
>>> After the service she noticed that the body work was scratched and
>>> reported it there and then.
>>> This morning she went out and found that a tyre was flat and had a screw
>>> embedded in it. OK that could have happened anywhere, but when she went
>>> to change the tyre (got her boyfriend to do this), she found that the
>>> toolkit was missing from the car. She borrowed my toolkit, and when she
>>> went tom take off the tyre, found that the wheel nuts were only hand
>>> tight.
>>> This was a full service that wascarried out at the dealership at a cost
>>> £250, as the car was released from the garage, damaged, toolkit missing
>>> and left in an unsafe condition, I would like to write to Toyota and
>>> report this matter and send a copy to the dealership.
>>> Can anyone advise where I should write to.
>>>
>>> TIA
>> Sounds more like a case of a bad worker than a bad dealership...
>>
>> as for the scratches on the body work... that's really a "he said, she
>> said..." and they do have to be careful with those kind of claims...
>> Unless you had undeniable proof that there were no scratches on the car
>> before hand, then you just have to deal with those...

I don't know the law in England, but in the US, it is very hard to prove
that a shop put the scratches in. What you're suggesting is that each
time a shop gets a car, someone goes with the costumer and verifies that
there are no scratches and have the shop representative sign off. I
really doubt that is the law. You're also going to have to have the shop
person go around with a digital camera, take pictures of the empty space
where the tyre change tools are, the loose lugnuts and every conceivable
problem that could arise. This would prevent the shop from doing
anything dishonest. And it would only add about 100 pounds to the cost
of the job.

If the dealer asked to repair the scratches on my car, I would think
that the dealer is trying rip me off. Not all dealers in the US have
body shops.

Jeff

PS, look up top posting on google. You need to learn to do inline
posting. Top posting makes it hard to follow the thread.
 >> Stay informed about: Poor service from dealership