Finally Had It with My Subaru Dealer

Alan wrote:
>>Despite having my car serviced at the dealer, I still haven't seen the
>>service records come up at mysubaru.com - maybe you're meant to enter
>>them all yourself?!
>
>
> Not all dealers participate. It is apparently voluntary.
>
>
>>I've wondered why I don't see more garages out for hire - it could
>>have the pit underneath the car, a decent hoist for lifting the engine
>>out, an air compressor, whatever. I guess the liability would be too
>>large and the equipment too expensive to let random members of the
>>public borrow the facility, even with a hefty deposit. (Of course, I'm
>>talking about grander things than oil changes here, but living in an
>>apartment complex does rather compromise your ability to do your own
>>car maintenance!)
>
>
> That's a very interesting idea. I wouldn't use such a facility, as I am
> mechanically challenged, but even in my housing development, it is agianst
> the rules to do any car maintenance on-site. I know there are neighbors who
> would love such a facility.
>
>
They're sometimes called 'hobby garages' and I think they were common at
some military bases. I suspect for the general public there would be too
many theft/insurance issues. Sometimes you can see where some local guys
are having 'garage days' or the like being organized in the regional
forums over at www.nasioc.com . Usually more for mods or tuning than
repair, but you may still find someone willing to meet with you and
assist for a few beers. I dunno - just a thought.

Carl
1 Lucky Texan


--
to reply, change ( .not) to ( .net)
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It's an insurance/liability nightmare.
The cost would be prohibitive.
Thank you tort lawyers.

"Carl 1 Lucky Texan" <alckytxn DeleteThis @swbell.not> wrote in message
news:Qdq5f.3544$q%.1622@newssvr12.news.prodigy.com...
> Alan wrote:
>>>Despite having my car serviced at the dealer, I still haven't seen the
>>>service records come up at mysubaru.com - maybe you're meant to enter
>>>them all yourself?!
>>
>>
>> Not all dealers participate. It is apparently voluntary.
>>
>>
>>>I've wondered why I don't see more garages out for hire - it could
>>>have the pit underneath the car, a decent hoist for lifting the engine
>>>out, an air compressor, whatever. I guess the liability would be too
>>>large and the equipment too expensive to let random members of the
>>>public borrow the facility, even with a hefty deposit. (Of course, I'm
>>>talking about grander things than oil changes here, but living in an
>>>apartment complex does rather compromise your ability to do your own
>>>car maintenance!)
>>
>>
>> That's a very interesting idea. I wouldn't use such a facility, as I am
>> mechanically challenged, but even in my housing development, it is
>> agianst
>> the rules to do any car maintenance on-site. I know there are neighbors
>> who
>> would love such a facility.
>>
>>
> They're sometimes called 'hobby garages' and I think they were common at
> some military bases. I suspect for the general public there would be too
> many theft/insurance issues. Sometimes you can see where some local guys
> are having 'garage days' or the like being organized in the regional
> forums over at www.nasioc.com . Usually more for mods or tuning than
> repair, but you may still find someone willing to meet with you and assist
> for a few beers. I dunno - just a thought.
>
> Carl
> 1 Lucky Texan
>
>
> --
> to reply, change ( .not) to ( .net)
 >> Stay informed about: Finally Had It with My Subaru Dealer 

In article <X4_3f.1232$nk2.168@trnddc07>, "Alan" <not.me.DeleteThis@uhuh.rcn.com>
wrote:

> They are new, so
> their hours weren't real convenient, which is why I didn't try them sooner,
> but I drive on over, they take me right in without an appointment, and get
> me right out. Also, their hours are now up to expectations, including all
> day Saturday (just started last weekend!) Guess where I'll be going from now
> on.

One nice thing about having an older car off guarantee is no concern
about going to locations such as Speedy for an oil change.

I call ahead, they fit me right in and I'm out complete in 20 to 30
minutes. Also I can see my car while I drink coffee and read the paper.
If they need to discuss anything we walk to the car and look it over, my
car doesn't disappear into some back service room.

Old can be much more convenient.
 >> Stay informed about: Finally Had It with My Subaru Dealer 

"Spam Hater" <iHate.DeleteThis@spam.net> wrote in message
news:iHate-9CCDC3.02034020102005@news.telus.net...
> In article <X4_3f.1232$nk2.168@trnddc07>, "Alan" <not.me.DeleteThis@uhuh.rcn.com>
> wrote:
>
> > They are new, so
> > their hours weren't real convenient, which is why I didn't try them
sooner,
> > but I drive on over, they take me right in without an appointment, and
get
> > me right out. Also, their hours are now up to expectations, including
all
> > day Saturday (just started last weekend!) Guess where I'll be going from
now
> > on.
>
> One nice thing about having an older car off guarantee is no concern
> about going to locations such as Speedy for an oil change.
>
> I call ahead, they fit me right in and I'm out complete in 20 to 30
> minutes. Also I can see my car while I drink coffee and read the paper.
> If they need to discuss anything we walk to the car and look it over, my
> car doesn't disappear into some back service room.
>
> Old can be much more convenient.

You can take a new car anywhere you want, too. I just don't trust the
"Speedy" type places.
 >> Stay informed about: Finally Had It with My Subaru Dealer 

"Alan" <not.me.DeleteThis@uhuh.rcn.com> wrote in message
news:UV64f.456$W32.86@trnddc06...
>> >
> Okay, but then he basically called me a liar, and argued with me. You can
go
> there if you want to, but I won't.
>

I am amazed at how poorly people are trained when it comes to
customer service. It's not limited to any geographic area or
any type of service, it's an epidemic. I took my little baja in
for it's first "free" oil change today. Called ahead of time to see if
I needed an appointment. He said no..just come in before 3
and it's no problem. I got there just after one and it took over
an hour. An hour for a fricken oil change. When I told him
it was taking too long I got the "it always takes an hour".
"oh yeah? only here. this isn't my first oil change and it's
never taken an hour before".
"well it always takes an hour. I'm sorry, I thought I was
doing you a favor by fitting you in"

A FAVOR??? what the hell... and here I thought they got
paid for it. I didn't realize he was there just out of the goodness
of his heart. Why would anyone be confrontational with a
customer? The correct response would have been. "sorry, should
have told you on the phone that due to the thoroughness of our
technicians, even oil changes can take an hour. I apologize for
making you wait". Then after I leave he can rant and rave at what
an ungrateful wench I was. sigh... Doesn't anyone train their
employees in customer service anymore?

AG
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"lkreh" <lkreh DeleteThis @yahoo.com> wrote in message
news:1129479390.001120.294420@g43g2000cwa.googlegroups.com...
> I hate to interrupt the rant, but here goes: you should have confirmed
> your appointment. Perhaps the DEALER should have confirmed, but either
> way, someone should have confirmed. In the end, it's really not that
> big a deal.

????? If I make an appointment for something 4 weeks from now
I might call the day before to confirm (if they don't call me) but
I have never called and confirmed an appointment for a friggin
oil change. I can't remember the last time I had to make an appt
for an oil change but apparently that's common with Subaru dealers
since I just found out mine is the same. The error regarding the
appointment is not a big deal. Their response to the problem is
a very big deal. If one of my employees ever got confrontational
with a customer like that I would be looking to replace them
real fast. How you respond to problems makes all the difference
in the world. No one expects perfection but I do expect to be
treated like the paying customer I am.

AG
 >> Stay informed about: Finally Had It with My Subaru Dealer 

"lkreh" <lkreh DeleteThis @yahoo.com> wrote in message
news:1129562682.758215.280890@g43g2000cwa.googlegroups.com...
> My Subaru dealer calls me to confirm appointments. On the other hand,
> I don't take my car to the dealer for oil changes unless it's going in
> for something else, too. For routine oil changes, like the rest of the
> free world, I take it to my local 30-min oil change chain store...no
> appointment necessary and I'm in and out in 30 minutes or less.
> Respectfully, this seems like an awefully long thread over a dealer
> losing an oil change appointment. I'm sincerely not picking on the
> original poster, but in a general sense, it seems like anyone that
> needs to take a day off from work to have their oil changed is lacking
> something...and it ain't an appointment.

You're making a mighty big assumption. Some people prefer to
use the dealership for maintenance...even oil changes...for as long
as the car is under warranty. It just makes life a lot easier when
if you have a warranty issue when all of your scheduled maintenance
is in their computer. Color me a little sensitive. I took a vacation
day today to take care of a bunch of personal stuff..including an
oil change.

AG
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"jcz" <dw.RemoveThis@dontwanna.net> wrote in message
news:nZWdncSYD4cY0MneRVn-uw@comcast.com...
> Because I don't want to.

LOL.. I was thinking the same thing. Hell, I don't even want to wash
my own car most the time. Why would I want to change the oil.
 >> Stay informed about: Finally Had It with My Subaru Dealer 

By the time I am home from work, I have maybe an hour before it is
getting dark. On the weekends the last thing I want to do is car
maintenance. I am a 53 year-old woman. YES, I have changed oil in the
past. My dad taught me. I used to do all my own car maintenance, and
my husband did his. Once when he threw his back out, I even installed
a new radiator in his car while he stood there and told me what to do.
I'm not afraid to get my hands dirty. I just don't want to anymore. I
have always hated -- despised -- doing car work. YUCK! By the time
you have been working for 35 or so years, you hopefully have enough
money to take your car IN for that sort of thing. So yeah, I don't
want to.

June

"AguaGirl" <someone RemoveThis @somewhere.com> wrote in message
news:1aCdnVeq77QBDsTeRVn-2g@adelphia.com...
>
> "jcz" <dw RemoveThis @dontwanna.net> wrote in message
> news:nZWdncSYD4cY0MneRVn-uw@comcast.com...
>> Because I don't want to.
>
> LOL.. I was thinking the same thing. Hell, I don't even want to
> wash
> my own car most the time. Why would I want to change the oil.
>
>
 >> Stay informed about: Finally Had It with My Subaru Dealer 

Wow: I wonder what extreme mental anguish we'd have if something
important happened in life. Probably rant ourselves into a soft walled
ward at the local loony bin.
 >> Stay informed about: Finally Had It with My Subaru Dealer