I have experienced the worst customer service imaginable on my 2003 Honda Accord EX V6 transmission failure. I am the original owner with only 25,000 miles on the fully loaded car. As a middle age mother I have "babied" this car. After spending 3 months researching every new car on the market with the highest safety ratings--I choose a fully loaded Honda Accord EX V6 & got every safety option available including side curtain air bags. The transmission failed at 70 mph on a busy interstate 2 days ago with my husband, daughter & myself in the car. We literally went from 70 mph to 20 mph in a matter of seconds as the car skidded a football field in length burning rubber the whole way. We were extremely lucky we were not hit from behind as other cars jack knifed behind us.
Honda recalled my car and checked the 2nd gear transmission problem in Dec 04. They found no problems and replaced nothing so I paid no attention. Now 6 months latter with my car 2 1/2 years old and Honda admitting that the transmission has failed, all they will provide me is a 12 month 12,000 mile warranty on the re-manufactured transmission which for me will last until the car is 3 1/2 years old. To add insult to injury Honda admits they give customers 3 years or 36,000 miles if the customer "participates" in the repair (meaning a customer pays at least $200). Honda has said they will stand behind the transmission longer than 12 months but won't put anything in writing. As a former victim of a 1991 Chrysler mini van where Chrysler made those same promises but failed to stand behind a failed transmission at 3 months outside the warranty even though the vehicle had been in the shop numerous times for transmission repairs---I don't believe Honda. Does anyone have ideas on what I can do to get Honda to stand behind their transmission problems and give me a decent warranty on the re-man transmission. I have a case # and have spoken with the National Client Rep that refuses to let me speak to her boss. I have spoken to the district service Rep that claims he can't do anything other than what the national rep will do for me, I have called my new car sales person who can't seem to get any action, I have complained to the service dealer where the car is currently parked---It has not been repaired at my request until I get some satisfaction on a decent warranty. I am also concerned with the damage which may have been caused by the abrupt force of the transmission failure. Does anyone have names, addresses or e-mail addresses on Honda execs that I can complain to?
|
FAQ
Search
Profile
Private Messages
Log in
