Blinking A/C light, 02 ES300

On Mon, 09 Apr 2007 16:56:39 -0400, "Elmo P. Shagnasty"
<elmop RemoveThis @nastydesigns.com> wrote:

>Oh, yes there is.
>
>It's called "things the mfr knows about and will take care of for you,
>but you have to ask--they won't offer".

I bought a new '01 IS300 in July '00 when they first came out, and it
was atrocious in the snow. It was nearly undriveable, whether I put
the transmission in Normal or Snow mode. When I brought it in for
service and complained about it, the service dept. told me they had an
upgraded chip for the traction control, but they only swapped it out
under warranty in the earlier models if the owners complained.
 >> Stay informed about: Blinking A/C light, 02 ES300 

Hey, if you find that trans fix, count me in!!

Good luck with the repair, hopefully it's something simple.


"njbok" <NOSPAM DeleteThis @nospam.com> wrote in message
news:C2402C33.4470AF%NOSPAM@nospam.com...
> Steve, if only I could fix my hesitation/jerking trans with a simple
> relay,
> huh ? ..........
>
> Actually, I'll have a report on that soon. I'm trying something new now,
> and
> should know the results soon.
>
> Walt
>
 >> Stay informed about: Blinking A/C light, 02 ES300 

Hey, if that's what it takes, then start writing... I've only ever
owned Toyota/Lexus cars since I started driving 27 years ago. I have a
personal interest in seeing their continued success. For anyone who has
seen my rants on the ES tranny characteristics, that's why I've been so
passionate about that issue. I just want to see them continue to make
quality cars.


"Ray O" <rokigawaATtristarassociatesDOTcom> wrote in message
news:28c21$461ab4b4$44a4a10d$13331@msgid.meganewsservers.com...
>
> "Steve Larson" <r.DeleteThis@NOSPAM.com> wrote in message
> news:DgySh.60$254.36@bignews7.bellsouth.net...
>> Then shame on Toyota for poor corporate behavior for not having a TSB on
>> this. They've been in trouble recently with the Japanese government for
>> underreporting defects.
>>
>
> If the problem with the relay is a common as you say, then I
> wholeheartedly agree.
>
> The problem may be because they no longer have me there diligently writing
> reports about that stuff
>
> --
>
> Ray O
> (correct punctuation to reply)
>
 >> Stay informed about: Blinking A/C light, 02 ES300 

Cool! And if it ever goes, you may be able to find one cheaper than what I
paid and drop it in yourself. I didn't know anything about mine until after
I had it serviced. I wouldn't have even known where to look for it.
Hopefully yours will continue to work, and it just needed a little
encouragement...


"njbok" <NOSPAM.RemoveThis@nospam.com> wrote in message
news:C2402B15.4470AA%NOSPAM@nospam.com...
> Well, here's the latest on my blinking AC light:
>
> I tried pressing the windshield DEFROST button (which also starts the
> AC) -
> and that made the AC light come on steady, and AC worked !
>
> Then I shut off the Defrost, and tried the AC button again - It worked
> this
> time.
>
> I couldn't figure out how pressing the Defrost button (rather than the AC
> button) made it work.
>
> Now, after reading Steve's post, I remembered that I had lightly tapped on
> each relay with the screwdriver handle before trying the Defrost button.
> Tapping on the relay (I don't know which one is for the AC), might have
> done
> it, so hopefully, I won't have to spend the bucks - for now anyhow.
>
> I'll start putting a few bucks aside for a new relay
>
> Thanks again guys.
>
 >> Stay informed about: Blinking A/C light, 02 ES300 

Similar thing with my 02 ES, I had a bunch of rattles in the right side door
panels when it was new. The dealership said they would look at it, and they
ended up padding it, but they never mentioned that it was a known issue.
Turns out that there was a TSB on that issue. I just wonder how many people
just lived with the rattling, thinking it was normal or too much trouble to
bother with.


"DaveW" <yzfr1ny DeleteThis @yahooooo.com> wrote in message
news:t8dl13d0nn3g5pem0i9ntcnoevtv0eenge@4ax.com...
> On Mon, 09 Apr 2007 16:56:39 -0400, "Elmo P. Shagnasty"
> <elmop DeleteThis @nastydesigns.com> wrote:
>
>>Oh, yes there is.
>>
>>It's called "things the mfr knows about and will take care of for you,
>>but you have to ask--they won't offer".
>
> I bought a new '01 IS300 in July '00 when they first came out, and it
> was atrocious in the snow. It was nearly undriveable, whether I put
> the transmission in Normal or Snow mode. When I brought it in for
> service and complained about it, the service dept. told me they had an
> upgraded chip for the traction control, but they only swapped it out
> under warranty in the earlier models if the owners complained.
 >> Stay informed about: Blinking A/C light, 02 ES300 

"Steve Larson" <r DeleteThis @NOSPAM.com> wrote in message
news:8PBSh.234$Wm.6@bignews5.bellsouth.net...
> Hey, if that's what it takes, then start writing... I've only ever
> owned Toyota/Lexus cars since I started driving 27 years ago. I have a
> personal interest in seeing their continued success. For anyone who has
> seen my rants on the ES tranny characteristics, that's why I've been so
> passionate about that issue. I just want to see them continue to make
> quality cars.
>

When I was a district service manager, we were required to write a minimum
of 3 product reports per month. One report was a specified report on
something that the engineers wanted to know about, like the body panel gaps
on 5 year old cars, and the other 2 could be on almost any subject. I
usually wrote about a problem I saw on a customer's car, and what was done
to fix the problem. Those kind of product reports often resulted in TSB's.
--

Ray O
(correct punctuation to reply)
 >> Stay informed about: Blinking A/C light, 02 ES300 

This message is not archived
 >> Stay informed about: Blinking A/C light, 02 ES300 

"Elmo P. Shagnasty" <elmop.RemoveThis@nastydesigns.com> wrote in message
news:elmop-449725.06344510042007@nntp9.usenetserver.com...
> In article <33948$461ab23f$44a4a10d$13057@msgid.meganewsservers.com>,
> "Ray O" <rokigawaATtristarassociatesDOTcom> wrote:
>
>> > It's called "things the mfr knows about and will take care of for you,
>> > but you have to ask--they won't offer".
>> >
>>
>> Automaker are prohibited from having "Unadvertised recalls," "things the
>> mfr
>> know about and will take car of for you, but you have to ask--they won't
>> offer," "secret recalls" etc.
>
> Sure they are. Uh-huh.
>
> And yet, Honda is happy to take care of things they know about if only
> you ask.
>
> Trust me when I say this: there is no way I will ever pay for a
> transmission repair on my 02 Odyssey. Ever. Honda will take care of it
> for me. All I have to do is ask.
>
> Anyway, automakers take care of customers all the time, on things the
> automakers know all about yet don't advertise. Go ahead, stick your
> head in the sand and say "but they're prohibited from doing so". That
> may or may not be the case, but the reality is the automakers do have
> secret warranties, no matter what they may actually call the situation.
>

As a district service manager, I was the person who authorized goodwill
repairs for customers whose warranty had expired. Customers would insist
that the factory should cover a repair if:

A) The failure was a common one - "they all do it so therefore I should not
have to pay"
B) The failure was an uncommon one - "none of the other ones broke so
therefore I should not have to pay"
C) The failure was an inexpensive one - "the repair is cheap so the factory
should pay"
D) The failure was an expensive one - "the repair is expensive so the
factory should pay"

If the factory is going to extend warranty coverage for a component or
assembly, it will issue an SPA, or special policy adjustment, like Toyota
did for oil gelling, and notify customers by mail. If there is no SPA, then
coverage for out of warranty repairs is known as goodwill coverage, and is
determined on a case-by-case basis. The factors that the district service
manager (and some dealerships if authorized by the DSM to do so) considers
when deciding whether to offer goodwill coverage are whether the customer
has mentioned the problem while the vehicle was still in warranty; whether
the vehicle has been properly maintained; the nature of the problem; and
whether the customer would likely purchase another vehicle from the same
automaker when it is time for replacement. If you pretty much want to
guarantee that you will not receive goodwill assistance, say "this car is
junk and I'm never buying another one again - no what are you going to do
for me?" or "this dealer is incompetent - I'm never coming back again." One
would be better off asking for assistance politely and saying that goodwill
assistance would preserve your confidence in this brand and dealership.
--

Ray O
(correct punctuation to reply)
 >> Stay informed about: Blinking A/C light, 02 ES300 

Toyota stepped up to the plate for me on my 1988 Celica, back in 1994. I
had some repairs related to the starter/flywheel at an aftermarket Toyota
repair shop. When I bought my 1994 Celica, someone at the dealership told
me informally about a possible recall or TSB or something, related to my
flywheel. I mailed a letter and a copy of my repair invoice to Toyota USA.
Bottom line, they reimbursed me for the repair, along with the entire repair
bill, which also included unrelated work. I've always been mindful of that
amazing customer service experience. They exceeded my expectations in every
way possible.


"Ray O" <rokigawaATtristarassociatesDOTcom> wrote in message
news:9b54b$461bbbbe$44a4a10d$22210@msgid.meganewsservers.com...
>
> "Elmo P. Shagnasty" <elmop.RemoveThis@nastydesigns.com> wrote in message
> news:elmop-449725.06344510042007@nntp9.usenetserver.com...
>> In article <33948$461ab23f$44a4a10d$13057@msgid.meganewsservers.com>,
>> "Ray O" <rokigawaATtristarassociatesDOTcom> wrote:
>>
>>> > It's called "things the mfr knows about and will take care of for you,
>>> > but you have to ask--they won't offer".
>>> >
>>>
>>> Automaker are prohibited from having "Unadvertised recalls," "things the
>>> mfr
>>> know about and will take car of for you, but you have to ask--they won't
>>> offer," "secret recalls" etc.
>>
>> Sure they are. Uh-huh.
>>
>> And yet, Honda is happy to take care of things they know about if only
>> you ask.
>>
>> Trust me when I say this: there is no way I will ever pay for a
>> transmission repair on my 02 Odyssey. Ever. Honda will take care of it
>> for me. All I have to do is ask.
>>
>> Anyway, automakers take care of customers all the time, on things the
>> automakers know all about yet don't advertise. Go ahead, stick your
>> head in the sand and say "but they're prohibited from doing so". That
>> may or may not be the case, but the reality is the automakers do have
>> secret warranties, no matter what they may actually call the situation.
>>
>
> As a district service manager, I was the person who authorized goodwill
> repairs for customers whose warranty had expired. Customers would insist
> that the factory should cover a repair if:
>
> A) The failure was a common one - "they all do it so therefore I should
> not have to pay"
> B) The failure was an uncommon one - "none of the other ones broke so
> therefore I should not have to pay"
> C) The failure was an inexpensive one - "the repair is cheap so the
> factory should pay"
> D) The failure was an expensive one - "the repair is expensive so the
> factory should pay"
>
> If the factory is going to extend warranty coverage for a component or
> assembly, it will issue an SPA, or special policy adjustment, like Toyota
> did for oil gelling, and notify customers by mail. If there is no SPA,
> then coverage for out of warranty repairs is known as goodwill coverage,
> and is determined on a case-by-case basis. The factors that the district
> service manager (and some dealerships if authorized by the DSM to do so)
> considers when deciding whether to offer goodwill coverage are whether the
> customer has mentioned the problem while the vehicle was still in
> warranty; whether the vehicle has been properly maintained; the nature of
> the problem; and whether the customer would likely purchase another
> vehicle from the same automaker when it is time for replacement. If you
> pretty much want to guarantee that you will not receive goodwill
> assistance, say "this car is junk and I'm never buying another one again -
> no what are you going to do for me?" or "this dealer is incompetent - I'm
> never coming back again." One would be better off asking for assistance
> politely and saying that goodwill assistance would preserve your
> confidence in this brand and dealership.
> --
>
> Ray O
> (correct punctuation to reply)
>
 >> Stay informed about: Blinking A/C light, 02 ES300 

"Steve Larson" <r.RemoveThis@NOSPAM.com> wrote in message
news:I%PSh.671$XU4.368@bignews8.bellsouth.net...
> Toyota stepped up to the plate for me on my 1988 Celica, back in 1994. I
> had some repairs related to the starter/flywheel at an aftermarket Toyota
> repair shop. When I bought my 1994 Celica, someone at the dealership told
> me informally about a possible recall or TSB or something, related to my
> flywheel. I mailed a letter and a copy of my repair invoice to Toyota
> USA. Bottom line, they reimbursed me for the repair, along with the entire
> repair bill, which also included unrelated work. I've always been mindful
> of that amazing customer service experience. They exceeded my
> expectations in every way possible.

If you are a happy camper and are going to continue to buy Toyotas because
Toyota paid for an out-of-warranty repair, then the goodwill assistance did
its job.
--

Ray O
(correct punctuation to reply)
 >> Stay informed about: Blinking A/C light, 02 ES300 

This message is not archived
 >> Stay informed about: Blinking A/C light, 02 ES300 

"Elmo P. Shagnasty" <elmop.DeleteThis@nastydesigns.com> wrote in message
news:elmop-13E594.22193110042007@nntp9.usenetserver.com...
> In article <9b54b$461bbbbe$44a4a10d$22210@msgid.meganewsservers.com>,
> "Ray O" <rokigawaATtristarassociatesDOTcom> wrote:
>
>> As a district service manager, I was the person who authorized goodwill
>> repairs for customers whose warranty had expired. Customers would insist
>> that the factory should cover a repair if:
>>
>> A) The failure was a common one - "they all do it so therefore I should
>> not
>> have to pay"
>> B) The failure was an uncommon one - "none of the other ones broke so
>> therefore I should not have to pay"
>> C) The failure was an inexpensive one - "the repair is cheap so the
>> factory
>> should pay"
>> D) The failure was an expensive one - "the repair is expensive so the
>> factory should pay"
>>
>> If the factory is going to extend warranty coverage for a component or
>> assembly, it will issue an SPA, or special policy adjustment, like Toyota
>> did for oil gelling, and notify customers by mail. If there is no SPA,
>> then
>> coverage for out of warranty repairs is known as goodwill coverage, and
>> is
>> determined on a case-by-case basis. The factors that the district
>> service
>> manager (and some dealerships if authorized by the DSM to do so)
>> considers
>> when deciding whether to offer goodwill coverage are whether the customer
>> has mentioned the problem while the vehicle was still in warranty;
>> whether
>> the vehicle has been properly maintained; the nature of the problem; and
>> whether the customer would likely purchase another vehicle from the same
>> automaker when it is time for replacement. If you pretty much want to
>> guarantee that you will not receive goodwill assistance, say "this car is
>> junk and I'm never buying another one again - no what are you going to do
>> for me?" or "this dealer is incompetent - I'm never coming back again."
>> One
>> would be better off asking for assistance politely and saying that
>> goodwill
>> assistance would preserve your confidence in this brand and dealership.
>
> Many on the 'net (usually younguns) trash-talk about the "stealership,"
> but I consider dealer service (at least with my Honda dealer) to be good
> insurance. I've got files yay thick of their service orders over the
> last 25 years, I've sent my parents to them with good results, and they
> know it.
>
> I have saved quite a bit of money because I am a good customer and I
> know the service manager--not because of confrontations, but simply
> because I've been with them so long. Interestingly enough, so has he...
>
> My last "deal" was two-plus years ago. Van was 6-8 months out of
> warranty for time, but was still within the 36K miles of warranty. Idle
> air control valve went bad. $300 repair. I say, this isn't right--I've
> never had this part go bad, and no Honda part should go bad like this at
> this young age.
>
> It's 7pm (I love night service). The service writer was new, but my 20
> year mechanic was there. He told the service writer to call the manager
> at home and ask about this. A minute later the service writer came back
> and said "don't worry, we'll cover it". End of story.
>
> Yep. The manager knew who I was all right, and didn't hesitate. And I
> don't hesitate to send work their way, as well as sales (there's one
> salesman there I'd send anyone to).
>
> I have many stories like that.

Yup, a service manager will go to bat for a good customer and ask the DSM to
help cover a repair. OTOH, a service manager is not going to try very hard
for someone who rarely, if ever gives him business

Now that I am on the other side, I use the dealership for all services I do
not perform myself. The local Toyota service dept. is open until midnight -
very convenient!
--

Ray O
(correct punctuation to reply)
 >> Stay informed about: Blinking A/C light, 02 ES300